After successfully submitting an order, you should receive an order confirmation using the contact information provided at checkout.

Keep your order number for future customer-service enquiries.

Contact us as soon as possible if you need to change a size, color, quantity or shipping address.

We will try to accommodate the request before fulfillment begins, but changes cannot be guaranteed after an order enters processing.

Contact Marcotn Customer Support as soon as possible. We will attempt to cancel the order before it enters fulfillment.

If the order has already been dispatched, you may need to receive it and follow our return process.

Email us immediately with your order number and the correct address.

Address changes cannot be guaranteed once processing or shipping has begun.

An order may occasionally be cancelled because of inventory, payment verification, address issues, delivery restrictions or security concerns.

If payment was collected for a cancelled order, the appropriate refund will be issued to the original payment method.

Standard Shipping is US$6.99 for qualifying orders with a merchandise value between US$0.00 and US$49.99.

Qualifying orders of US$50.00 or more receive free shipping.

Yes. Qualifying orders of US$50.00 or more receive free shipping.

The final applicable shipping rate is displayed at checkout.

Marcotn ships to many countries and regions.

Enter your complete shipping address during checkout to confirm whether delivery is currently available to your destination.

When tracking is available, tracking information is normally provided after your order has been dispatched.

Tracking may require some time to display its first carrier update.

Yes. Orders containing multiple items may occasionally be divided into separate shipments.

Parcels may have separate tracking numbers and arrive on different dates.

International shipments may be subject to duties, taxes or carrier charges imposed by the destination country.

Unless checkout expressly states that these charges are included, they may be payable by the recipient.

No. Marcotn currently does not offer Cash on Delivery.

Orders must be paid using one of the payment methods available at checkout.

Eligible return requests should be submitted within 14 days after delivery.

Contact Marcotn before mailing a return so that we can provide the correct return instructions.

Eligible items should generally be unworn, unwashed, unaltered and free from damage or signs of use.

Original tags and included accessories should remain with the product where applicable.

For standard change-of-mind returns, return shipping is normally the customer's responsibility unless Marcotn agrees otherwise.

Different handling may apply to verified damaged, defective or incorrect items.

Once an eligible return has been received, reviewed and approved, the refund is issued to the original payment method.

Your bank or payment provider may require additional time to display the refunded funds.

Direct exchanges are not guaranteed because inventory can change.

The quickest option is normally to place a new order for the desired size and return the original eligible item separately.

Sale items may be returned if they otherwise qualify under our return policy.

Products clearly identified as Final Sale may be excluded where legally permitted.

Visit our Size Guide for general body measurements and international conversions.

Any product-specific measurements on the product page should take priority over the general guide.

Consider the fabric, silhouette and your preferred fit.

For structured, fitted or non-stretch garments, choosing the larger size may provide more comfort.

Yes. Fit may vary according to fabric, stretch, construction and silhouette.

Always review the information shown on the individual product page.

Yes. Email Marcotndress@Outlook.com with the product name or link and your relevant measurements.

We aim to represent product colors accurately, but appearance can vary slightly because of photography, lighting, screen settings and device calibration.

Product availability can change quickly. A sold-out item may or may not return to stock.

Check the product page for the most current availability.

Follow any care instructions provided with the garment or shown on the product page.

Embellished, delicate, lace, beaded or structured pieces may require additional care.

Available payment methods are displayed during checkout.

Payment availability may vary according to your device, location and checkout settings.

Marcotn uses Shopify ecommerce infrastructure and supported payment providers to process online transactions.

Eligible discount codes can be entered in the discount or promo code field during checkout.

Individual promotions may have minimum purchase amounts, exclusions or expiration dates.

Contact Marcotn Customer Support and include your order number, a description of the problem and clear photographs of the affected item.

Keep the product and packaging while the matter is being reviewed.

Email us with your order number and photographs of the product and package label.

Wait for instructions before sending the item back.

First check around the delivery location, safe places, household members, building staff and carrier delivery information.

If the parcel still cannot be located, contact us with your order and tracking numbers.

Personal information may be used to process orders, provide customer support, deliver products, protect our store and provide other services described in our Privacy Policy .

Email: Marcotndress@Outlook.com

For order-related questions, include your full name and order number.