Shipping destinations

Marcotn ships to a wide range of countries and regions worldwide.

Available destinations are determined by the shipping markets and carrier services currently enabled in our store.

The most accurate way to confirm whether we can deliver to your address is to enter your complete shipping address during checkout.

Certain remote locations, restricted territories, PO boxes or special address types may not be supported by every carrier.

Order processing

After you place an order, Marcotn begins preparing it for fulfillment.

Orders may require additional processing time during:

• Major promotions or sale events.
• Holiday periods.
• High-volume shopping periods.
• Payment verification.
• Address verification.
• Inventory verification.

You will receive an order confirmation after checkout. A separate shipping notification will normally be provided once your order has been dispatched.

Delivery estimates

Delivery times vary according to destination, carrier, customs processing and local delivery conditions.

Where an estimated delivery period is displayed during checkout or in your order information, that estimate should be used as the most current delivery guidance for your shipment.

Estimated delivery periods do not include unexpected carrier, customs, weather or transportation delays.

Tracking your order

When tracking is available, tracking information will normally be provided after your order is dispatched.

Tracking information may require some time to update after the shipping label is created.

Shipping address accuracy

Customers are responsible for entering a complete and accurate shipping address during checkout.

Please verify:

• Recipient name.
• Street and building number.
• Apartment or unit number where applicable.
• City.
• State, province or region.
• ZIP or postal code.
• Country.
• Telephone number where requested.

Contact us as soon as possible if you notice an error.

We will try to update the address before fulfillment begins, but address changes cannot be guaranteed once an order has entered processing or has been dispatched.

Split shipments

An order containing multiple items may occasionally be sent in separate parcels.

This may happen when products are fulfilled from different locations or become ready for shipment at different times.

Separate parcels may have different tracking numbers and may arrive on different dates.

You will not be charged additional shipping solely because Marcotn divides one order into multiple shipments.

Customs duties and import taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees or other charges imposed by the destination country or carrier.

Unless checkout expressly states that such charges are included, they may be the responsibility of the recipient.

Marcotn does not control customs assessments or customs clearance times.

Customs rules differ by country, so customers may wish to consult their local customs authority before placing an international order.

Shipping delays

Occasionally, delivery may take longer than originally estimated.

Possible causes include:

• Carrier disruptions.
• Customs clearance.
• Severe weather.
• Public holidays.
• Peak shopping periods.
• Transportation disruptions.
• Incorrect or incomplete addresses.
• Remote delivery locations.

If your expected delivery window has passed and tracking has not provided a meaningful update, please contact Marcotn Customer Support.

Missing or delivered packages

If tracking shows that your parcel has been delivered but you cannot locate it:

1. Check the area around the delivery address.
2. Check any designated safe place.
3. Ask household members or building staff.
4. Check with nearby neighbors where appropriate.
5. Review carrier delivery information or photographs.
6. Contact the delivery carrier.

If the parcel still cannot be located, contact:

Marcotndress@Outlook.com

Include your order number and tracking number.

Damaged shipments

If your parcel or item arrives damaged, contact us as soon as reasonably possible.

Please provide:

• Your order number.
• A description of the problem.
• Photographs of the item.
• Photographs of the outer packaging.
• A photograph of the shipping label where possible.

Keep the original packaging while your request is being reviewed.

Undeliverable and returned packages

A parcel may be returned to the sender because of:

• An incorrect or incomplete address.
• Failed delivery attempts.
• Failure to collect the parcel.
• Carrier restrictions.
• Refused delivery.
• Unpaid customs charges.

Contact Marcotn if tracking shows that your parcel is being returned.

Depending on the circumstances, an eligible refund or redelivery may be offered after the parcel has been received and reviewed.

Additional redelivery or return-to-sender charges may apply where permitted and where the failed delivery resulted from incorrect address information, refusal or non-collection.

Cash on delivery

Marcotn currently does not offer Cash on Delivery (COD).

Orders must be paid using one of the payment methods available during checkout.