14-day return window

You may request a return for an eligible item within 14 days after the date your order is delivered.

To request a return, contact Marcotn Customer Support at:

Marcotndress@Outlook.com

Include your full name, order number and the item or items you would like to return.

Return condition

To qualify for a standard return, items should normally be:

• Unworn other than for a reasonable fitting.
• Unwashed.
• Unaltered.
• Free from stains or damage caused after delivery.
• Free from perfume, smoke and strong odors.
• Free from makeup, tanning products and deodorant marks.
• Returned with original tags where applicable.
• Returned with belts, accessories and included components.

Please take reasonable care when trying on garments.

Items showing signs of wear, washing, alteration, misuse or damage may be refused or may qualify for a reduced refund where permitted.

How to start a return

Return shipping costs

For standard change-of-mind returns, return shipping costs are normally the customer's responsibility unless Marcotn agrees otherwise.

We recommend using a trackable service that provides proof of shipment and delivery.

Return shipping costs associated with a verified damaged, defective or incorrect item will be handled according to the circumstances and applicable law.

Refund processing

After your return is received, the item will be reviewed to confirm that it meets the applicable return conditions.

If the return is approved, the refund will be issued to the original payment method.

Swipe horizontally to view the complete table.

Once a refund has been issued by Marcotn, your bank, card issuer or payment provider may require additional processing time before the funds appear in your account.

Damaged, defective or incorrect items

Please inspect your order after delivery.

Contact us if:

• The item arrives damaged.
• The item appears defective.
• You receive the wrong product.
• You receive the wrong size or color.
• A component of the product is missing.
• The item materially differs from its description.

When contacting us, include:

• Your full name.
• Your order number.
• A description of the issue.
• Clear photographs of the affected item.
• Photographs of the package and shipping label where relevant.

Please keep the item and original packaging while your request is being reviewed.

Return exceptions

Certain items may not qualify for standard change-of-mind returns where permitted by applicable law.

Examples may include:

• Personalized or custom-made products.
• Items marked final sale where such a restriction is legally permitted and clearly disclosed before purchase.
• Intimate apparel where hygiene protection has been removed.
• Swimwear where a hygiene seal or protective liner has been removed or damaged.
• Earrings or pierced jewelry where hygienic packaging has been opened.
• Gift cards, except where applicable law provides otherwise.

A final-sale designation does not remove rights or remedies that may apply to damaged, defective, incorrect or misdescribed goods.

Exchanges

Direct exchanges are not guaranteed because inventory may change before a returned item is received.

For a different size, color or style, the quickest option is normally to place a new order for the desired item and return the original eligible item separately.

Contact Marcotn Customer Support before returning the original item.

Order changes and cancellations

Contact us as soon as possible if you need to cancel an order or change:

• Size.
• Color.
• Quantity.
• Shipping address.

We will try to accommodate requests before fulfillment begins, but changes cannot be guaranteed after an order enters processing.

If an order has already shipped, you may need to receive the parcel and follow the return procedure on this page.

International returns

International customers should contact Marcotn before sending a return so that the correct return destination can be provided.

Unless Marcotn agrees otherwise, international change-of-mind return shipping is normally the customer's responsibility.

Customs forms should be completed accurately and the shipment should be identified as returned merchandise where appropriate.

Import duties, taxes or customs charges originally paid to government authorities or delivery carriers may not be refundable by Marcotn.

This policy does not limit rights that cannot lawfully be excluded under applicable consumer law.