Frequently Asked Questions
Find quick answers to common questions about shopping at Marcotn. If you need more detail, contact our support team at thomas@qorivane.shop.
Shopping Before Purchase
How do I find the right dress for my occasion?
Browse by collection to narrow your search. Popular starting points include Evening Gowns, Maxi Dresses, Cocktail Dresses, Bridesmaid Dresses, and Two Piece sets. Each product page shows the available colors, sizes, and fit details for that specific style.
What sizes are available?
Many Marcotn styles are offered in sizes XS through 3XL, but availability can vary by product. Check the Size option on the individual product page to see the current size range for that dress.
How do I choose the right size?
Product descriptions include size guidance where available, such as bust, waist, and hip measurements. Some styles recommend sizing up if you are between sizes. Review the size information on the product page before ordering.
Product Options and Information
What colors are available for a dress?
Each product page lists the current color options. For example, some evening gowns are offered in shades such as Emerald Green, Classic Black, Blush Pink, Burgundy Red, and Champagne Gold, while other styles may have different color ranges.
What is the fabric or fit of a specific dress?
Fabric and fit details are included in the product description when available. For example, some evening gowns use a chiffon or mesh overlay with a lined interior, while kaftan styles use a lightweight woven fabric with a relaxed fit. Always check the individual product page for the most accurate information.
Do you offer guidance for formal events?
Yes. Collections such as Evening Gowns, Bridesmaid Dresses, and Cocktail Dresses are designed to help you find formal and semi-formal options. Product descriptions often include styling suggestions and occasion notes.
Ordering and Payment
How do I place an order?
Select your preferred color and size on the product page, then follow the checkout steps. Your order details will be confirmed during checkout.
What payment methods are accepted?
Available payment methods are shown at checkout. If you have a question about a specific payment option, contact support at thomas@qorivane.shop.
Can I change or cancel my order after placing it?
Order change and cancellation options are not specified in our current store information. Contact support at thomas@qorivane.shop as soon as possible after ordering, and we will advise on what is possible for your order.
Delivery
How long does delivery take?
Orders are processed within 2–4 business days. Shipping time is estimated at 8–12 business days after processing.
Which countries do you ship to?
Marcotn serves customers in the United States and Europe. Shipping country options are shown at checkout.
How much does shipping cost?
Shipping rates are calculated and displayed at checkout based on your delivery address and order details.
Returns
What is your return policy?
Return eligibility and instructions are provided in our Returns policy. Please refer to that page for the full terms before requesting a return.
How do I start a return?
Contact support at thomas@qorivane.shop with your order details, and we will guide you through the return process according to our Returns policy.
Contacting Support
How can I reach customer support?
Email our support team at thomas@qorivane.shop. Include your order number if your question relates to an existing order.
What information should I include when contacting support?
For order-related questions, include your order number, the product name, and a clear description of your issue. This helps us respond accurately and efficiently.