Shipping & Delivery

Marcotn serves customers in the United States and Europe. Your delivery experience depends on two separate stages: the time we need to prepare your order before dispatch, and the carrier transit time after dispatch. This page explains both stages, the delivery zones we serve, and what to do if a parcel is delayed, lost, or damaged.

Processing Before Dispatch

Every order is prepared before it leaves our facility. Processing takes an estimated 2–4 business days. This stage includes order verification, picking, packing, and handover to the carrier. Processing time is separate from carrier transit time, so the total expected journey is the processing estimate plus the transit estimate for your destination.

Delivery Zones

Marcotn currently serves customers in the United States and Europe. Specific country-level coverage within Europe is not confirmed on this page. If your destination is not available at checkout, we are unable to ship there at this time.

Shipping Methods, Prices, and Transit Estimates

We do not currently publish confirmed service names, prices, or destination-specific transit estimates on this page. The confirmed carrier transit estimate is 8–12 business days. Because service-level pricing and regional transit breakdowns are not confirmed, we cannot list separate economy, standard, or expedited options here.

Your total expected delivery window is therefore the 2–4 business day processing estimate plus the 8–12 business day transit estimate. This is an estimate, not a guarantee.

Tracking and Delivery Updates

Tracking availability is not confirmed on this page. If tracking is provided for your order, the details will be shared through the order confirmation or dispatch communication.

Address Accuracy and Change Requests

Please review your delivery address carefully before submitting your order. Address change procedures are not confirmed on this page. If you notice an error after ordering, contact us as soon as possible using the details in the Contact Us section, and we will advise whether a change is still possible.

Delivery Delays

Carrier or peak-period delays can occur. The 8–12 business day transit estimate is not a guarantee. If your parcel is taking longer than expected, check any tracking information you have received and the delivery location before contacting us.

Lost, Damaged, Incorrect, or Marked-Delivered Parcels

If your parcel is delayed, lost, damaged, incorrect, or marked as delivered but not received, please take the following steps:

  • Check any tracking information and the delivery location, including safe places, neighbours, or reception areas.
  • Contact Marcotn support using the email in the Contact Us section.
  • Provide your order number, tracking details if available, confirmation of your delivery address, and a concise description of the issue.
  • For damaged items or packaging, include photographs where relevant.

We will review the information you provide and advise on the next steps. We do not promise a refund or replacement merely because a problem is reported; each case is assessed individually.

Contact Us

Marcotn
marcotn.com
thomas@qorivane.shop

We typically respond within 1–2 business days.